Refund and cancellation policy

Last updated: 11 August 2026

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles invoicing, taxes and returns.

1. 30-day money-back guarantee

If you are not satisfied with CortoCasa, you can request a full refund within 30 days of your order date. This applies to new subscriptions and to renewal charges alike.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days.

2. How to request a refund

Either:

Paddle's own refund policy applies to your order alongside this one.

3. Charges for extra properties

Properties above your plan's included quota are billed at $3 per property per month plus tax, charged for the period in which they were used. These usage charges are covered by the same 30-day guarantee and are handled by Paddle alongside your subscription charges.

4. Cancelling your subscription

You can cancel at any time from More → Subscription. Cancelling stops future charges. Your plan stays fully active until the end of the period you have already paid for:

  • Monthly plans — until the end of the current month.
  • Annual plans — until the end of the current year.

Cancelling and requesting a refund are separate actions. If you also want a recent charge refunded, request it as described in section 2.

5. When your paid period ends

Your workspace switches to read-only. Bookings, guests, key journal, cash history, cleaning and maintenance tickets all stay visible to your team — you simply cannot create, edit or delete anything.

Cancelling does not delete your data. Termination for breach of our Terms of Service is a different situation, with its own window for requesting a copy of your data.

6. Starting again later

There is no automatic reactivation. To start again you pick a plan and go through checkout the same way a new customer does, and your existing data becomes editable again.

7. Questions

Anything unclear? Email support@cortocasa.com and we will help. The billing terms behind this policy are in our Terms of Service; payment, billing, tax, cancellation and refund mechanics are also governed by Paddle's Buyer Terms.