Frequently asked questions.

CortoCasa is a mobile-first operations app for short-term rental management companies. It covers bookings, physical key handovers, cleaning tickets, cash reconciliation, guest kits over WhatsApp, and maintenance tickets.

Yes. CortoCasa is designed mobile-first. It runs in any modern mobile browser and installs to the home screen as a progressive web app — no store approval needed.

Guesty and Hospitable are channel managers — they focus on getting bookings from Airbnb, Booking and Vrbo. CortoCasa focuses on what happens after the booking: keys, cleaning, cash between managers and the office, and guest communication. It works alongside a channel manager, not instead of one.

Vacasa manages your property for you and takes a percentage. CortoCasa gives your own team the software to do it themselves — same operational rigour, none of the revenue share.

Free for one property. Pro from $29/month with 2 properties included, Business from $79/month with 15 included. Additional properties are $3/month each. See pricing.

Nothing changes immediately. Your plan stays fully active until the end of the period you have already paid for — the end of the month on monthly billing, the end of the year on annual billing. After that the account becomes read-only. Full detail in our cancellation policy.

Within 30 days, yes. We offer a 30-day money-back guarantee on subscription purchases, covering new subscriptions and renewal charges alike, including per-property usage charges. Request it at paddle.net with your order email or invoice number, or email support@cortocasa.com and we will arrange it with Paddle. See the refund and cancellation policy.

It stays. Bookings, guests, key journal, cash history and tickets all remain visible in a read-only account — you simply cannot create, edit or delete anything. Subscribing again makes it editable, which means going through checkout as a new customer would. See the cancellation policy.

CortoCasa tracks payment schedules and cash records. It doesn't collect payments from guests directly — you use Stripe, your channel manager or your own bank as usual, and CortoCasa reconciles what came in.

You do. Each company is isolated at the database level via row-level security. There is no self-service export yet — email support@cortocasa.com on any plan and we will send you a copy of your data.

English, Spanish and Ukrainian at launch. EUR, USD and UAH out of the box.

Through a link, not an API. One tap opens WhatsApp on your phone with the guest-kit message already written in the guest's language, and you send it from your own number. Nothing goes through a third-party messaging platform, so there are no per-message API fees and no Meta business verification to pass.

Yes. Invite them with a role — cleaner, manager or admin — and they see only what they need. Free plan supports 2 team members, Pro 10, Business unlimited.